Work Experience

Senior Manager -
IT & Policy Compliance

Forever Living Products India

• Managing on-premise and cloud IT infrastructure
• Implementation software rollouts, training, and support across departments
• Handling server/database admin, IT security, and compliance
• Supporting digital transformation with data insights and system upgrades
• Ensuring business partners follow direct selling and consumer laws
• Handling policy violations and ensuring guidance of corrective action for business partners/customers.
• Working with legal teams/advisors to remove trademark misuse/infringement and defamation online
• Maintaining smooth reporting and workflow systems

Senior Manager -  
Customer Support

Forever Living Products India

• Resolved customer issues across phone, email, and social media with prompt follow-ups
• Analyzed customer needs and recommended suitable products/services
• Organized pan-India customer training programs and events
• Managed the company’s online reputation across social media and Google My Business

Marketing

Coordinator (2008–2011)
Manager (2011–2018)

Forever Living Products India

• Maintained brand consistency across print, web, and social platforms pan India
• Led BTL marketing, email, and mobile campaigns to boost engagement and sales
• Created content for the official website and managed the e-commerce platform
• Designed marketing materials — brochures, banners, merch, and presentations
• Managed Audio/Visual setup and production for nationwide events and trainings
• Trained users on FLP360, a custom Salesforce-based marketing tool
• Ensured product labeling complied with FSSAI, Legal Metrology, and DCA norms as per Food & Cosmetic Regulations
• Provided customer support and branding guidance across channels
• Handled AV logistics, storage, and inventory for marketing operations